Return/Exchange policy

1. Commitment to Product Quality

• We are committed to:
  • The product will be delivered intact and in the correct quantity as ordered.
  • The product will match the description on the packaging, user manual, or information on the website at the time of the order.

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2. Inspection Policy

• When purchasing directly from the company, distributor, or collaborator:
  • Customers have the right to inspect the goods before accepting them.
• When receiving goods through a shipping carrier:
  • The joint inspection policy does not apply.

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3. Product Exchange and Return Policy

• Conditions for Free Exchange and Return:
  • Customers can request an exchange or return within a period of 7 dyays after receiving the goods, if the reason is due to a product defect or an error caused by the company.
  • No additional costs will be incurred by the customer in this case.
• Product Exchange and Return Process:
  1. Request notifications can be made via email or the company's hotline.
  2. The company will receive and process the request within 3 business days.
  3. A company representative and the customer will jointly confirm the cause and create a record to document the request.
  4. If the issue is due to a product defect or the company's fault:
     • The customer will be offered an exchange for a similar product (if available).
     • Or a refund will be issued through the original payment method within 24 hours.
  5. If the issue is not due to a product defect or the company's fault:
     • The customer will bear all costs incurred during the exchange or return process.

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4. General Notes

• Customers are responsible for using and storing the product according to the instructions provided with it or on the website.
• The exchange and return policy does not apply to products under promotional programs.
• The order number and related information must be provided when requesting an exchange or return.

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5. Cases Where Exchange or Return is Not Accepted

The company reserves the right to refuse an exchange or return in the following cases:

• The product has been used inappropriately or not according to the instructions.
• The product has been misused, improperly stored, or is in an abnormal condition (such as being expired).
• The product is damaged due to accidents, alterations, or unauthorized modifications.
• The product has natural wear and tear from use or has been torn/damaged after delivery.

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6. Limitation of Liability

• To the extent permitted by law, the company is not responsible for any loss, damage, costs, or additional charges beyond those stated in the commitment.